【科目コード】97757
【科目名称】オペレーションズ・マネジメント
【担当者】OUM Tae Hoon
【単位数】2 【配当年次】1・2 【開講期】秋学期
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【授業概要】
本科目の目的は、製造業およびサービス部門における経営オペレーションズを包括的かつ体系的に網羅して平易に講義することである。そこでのオペレーションズの機能は、単に最終製品の質に影響を与えるばかりでなく、消費者へのサービスや組織の全体的な競争力に重大な影響を与える。
本科目では、オペレーションズの戦略的重要性、効率的なオペレーションズの基本原理および概念を紹介する。特に、品質保証、生産過程のデザインやサービス・デリバリーの分野でオペレーショナルな意思決定がどのように管理され改善されるかを検証する。特に、取扱うトピックスに依存して製造業やサービス業の具体的なオペレーションズを取り挙げて議論する。
(講義は英語で行われます。)
【到達目標】
The
course is designed for the students to learn about the key elements of the
production and operations processes for manufacturing and service firms
including product design and process selection, quality management, production
system design including JIT, capacity planning, facility location, inventory
management, operations scheduling, materials management, purchasing, order
processing, etc. Students will also
learn strategic aspects of operations system design, and the complexities
arising from the needs to integrate efficiently the multiple locations of plants,
global sourcing and distribution requirement to global markets.
【授業計画】
15
class meetings will be used for lecturing basic concepts and methods, class
discussion, case analysis and project presentations. The tentative schedule of topics to be
covered is as follows:
Since a
large number of Operations Management components need to be covered in this
course, the length of coverage for each topic can vary depending on the
students’ interest
Class |
Topic |
1 |
Orientation and Guidance |
2 |
Course Overview/Introduction to Operations
Management |
3 |
Operations Strategy and Managing Change Text (Chase-Jacobs-Aquilano) Chapter 2 |
4 |
Operations Strategy and Managing Change –
2nd class CJA, MacDonald’s case; Southwest Airlines
case |
5 |
Strategic Capacity Management CJA Chapter 10; Tech Note 10 (Facility
Location) |
6 |
Product Design and Process Selection -
Manufacturing CJA, Chapter 5, and Technical Note 5
(facility layout); BMW 7-Series Project (A). |
7 |
Product Design and Process Selection -
Services CJA, Chapter 6; and Technical Note 6
(Waiting Line Management); Benihana of |
8 |
Total Quality
Management: Focus on Six Sigma CJA, Chapter 7; Technical Note 7 (Process capability
and statistical quality control) |
9 |
Operations Consulting and Re-engineering; Case: Patient Care Delivery Model at the |
10 |
Supply Chain Strategy and Design Case: TBA |
11 |
Just In Time (JIT) and Lean Systems CJA Chapter 11; Case – Toyota Motor Manuf.
USA Inc. |
12 |
Planning and Controlling the Supply Chain CJA Chapter 12 (forecasting); Ch.13
(Aggregate Sales and Operations Planning |
13 |
Inventory Management CJA Chapter 14; Case: Hwelett-Packard: |
14 |
Materials Requirement Planning and
Operations Scheduling CJA Chapter 15 and Chapter 16 |
15 |
Special Topic : Supply Chain Integration |
【授業時間外の学習(準備学習など)】
−Read textbook and
lecture materials ahead of time.
−Read
previous class notes.
【評価方法】
50%
Term Paper
30%
Case Analysis and/or Assignments
20%
Class participation and discussion
【テキスト】
Chase-Jacobs-Aquilano,
“Operations Management for Competitive Advantage, 12th Edition,
McGraw-Hill/Irwin, 2004 (CJA).